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Haven by Hephaestus Soft
Account management

Delete your Haven account

Deletion is free and always available: in the app, or by email if you no longer have it. You never need to reinstall Haven to request deletion.

Delete your data in the app

Haven is designed so you never have to contact us to leave. The erase flow is in the app and takes under a minute:

  1. 1Open Haven and go to Home → the ⚙ gear (top right) → Settings.
  2. 2Scroll to Your Privacy Shield and open it.
  3. 3Scroll to Immediate Purge → Erase Everything Now.
  4. 4Optionally download your archive first (the flow offers it), then type ERASE to confirm.

This wipes everything stored on the device and deletes your server-side account records immediately, with deletion requests sent to our processors (RevenueCat, PostHog). It also satisfies Apple's and Google's account-deletion requirements — the same flow both stores accept.

No longer have the app? Request deletion by email

If you deleted Haven, lost your device, or can't open the app, email us to request deletion of your server-side records: account, billing link, analytics identity, and AI-response reports. You don't need to reinstall the app. Questions about deletion are welcome at the same address.

Request deletion by email

Haven accounts are anonymous and not tied to an email address, so we need something that links you to your records. If you subscribed, include the order ID from your App Store or Google Play purchase receipt. We may ask a short follow-up question to verify the request is yours, then delete the records and confirm by reply. If we can't locate your records (for example, you never subscribed), they are still purged automatically after 365 days of inactivity.

Your journals and conversation history are stored only on your device, never on our servers, so we cannot retrieve them or erase them remotely. Deleting the app removes its on-device data (a device or cloud backup may still hold a copy), but it does not delete your server-side records.

What deletion covers

  • Your server-side account record, session tokens, and entitlement/billing link.
  • Your pseudonymous analytics identity and event history at PostHog.
  • Any AI-response reports you submitted (retained at most 90 days for safety review in any case).
  • Everything stored on the device (the in-app erase flow wipes it).

Processor deletions are queued and retried automatically, so full completion can trail the request by a short period; records we must keep for legal, accounting, or fraud-prevention purposes are kept only as long as required. Separately from deletion, accounts inactive for 365 days are automatically purged (the Clean Slate policy).

Before you delete: cancel your subscription

Deleting your Haven account does not cancel an active store subscription. To stop future charges, cancel first in your platform's subscription settings — Apple: Settings → [your name] → Subscriptions; Google: Play Store → profile → Payments & subscriptions. Deleting your account removes our access to manage it further. All billing and refunds are administered by Apple or Google.

Contact

Deletion requests or questions: jack@hephaestussoft.com.
Hephaestus Soft LLC · 30 N Gould St, Ste N, Sheridan, WY 82801, USA.

See also the full Haven Privacy Policy.